Support

For product help, security reports, privacy requests or account deletion questions, email arrears-support@xvelasco.com.

Include the account email and a short description. Do not send passwords, API keys, full payment-card numbers, or debtor information that is unnecessary to resolve the issue.

Authenticated customers can export organisation data, disconnect Xero and request deletion in the workspace. Contact support if you cannot access your account. We may ask for information needed to verify ownership.

Privacy requests are handled within the applicable legal time limit, normally one month. We will explain any permitted extension.

For purchases sold through Link using Stripe Managed Payments, Link transaction support handles payment and transaction questions. Arrears handles product support.

Current plan and feature availability is shown in your account and before checkout.